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FAQ

  • How do I print a workout?
  • How to I track a workout?
  • How do I track a meal?
  • Where can I access Recipes?
  • How do I save a Meal to Favourites?
  • How do I copy an existing meal?
  • MyFitnessPal Troubleshooting
  • Apple Watch Troubleshooting
  • FitBit Troubleshooting
  • Garmin Troubleshooting

Exercise and Training

How do I print a workout?

How to print out a workout?

Our Print Feature allows you to generate a print-out that includes instructions, images, a tracking sheet, and even a previous stats section that your clients can use to track their progress!

You can print out workouts or their entire training phase by following these steps: 

How to Print Workouts:

 

Option 1 - Print from the Training Program Page

  • Login to http://risemethod.trainerize.com/
  • Click on Training Program section (found on the left navigation bar)
  • Click to select the Training Phase that contains the workouts you wish to print
  • Click the three dots drop down menu on the right side of the workout that you wish to print.
  • This will then bring open a seperate window in the browser to print the workout.
  • At the top of the new window, click Print.

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Option 2 - Print from the Workout on the Calendar

  • Open a specific client Profile (click the Open button next to the client's name)
  • Click on Calendar of your client
  • Click on any Workout scheduled into the calendar (Workouts must be scheduled for them to appear)
  • Click on the Print icon in the top right of the pop-up box.

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Option 3 - Print an entire Training Phase

  • Click on Training Program section (found on the left navigation bar)
  • Click to select the Training Phase that contains the workouts you wish to print 
  • Click the Print icon at the top right of the Training Phase or click the three dot drop down menu beside the name of the phase and click Print.
  • This will bring open a seperate window to print the entire Training Phase and all of the Workouts in the Phase.
  • At the top of the new window, click Print.
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How to I track a workout?

Keeping track of exercise progress is an important part of keeping clients motivated, celebrating accomplishments and identifying areas for improvement.

 

Tracking Workouts: 

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^ Select START NOW                                      ^ Enter Stats and tap Done

 

Start the workout, and simply follow the exercises displayed, and enter in the stats of the workout. Then when the workout is ended, the stats are automatically synced to the website, so you can monitor your progress.

 

Tracking Cardio: 

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^ Select START NOW. Either let the activity play while you're completing it, or press the Stop button to enter your stats.

 

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Nutrition

How do I track a meal?

Adding the meal

1. To track a meal on mobile, select “+” on the bottom right to pull up the menu and select Meal. 

2. Right away, after selecting to track a “Meal,” the client will be able to snap a photo of their meal, upload a photo from their gallery, or skip the photo and go straight to logging the meal. 

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Searching for a Food & Barcode Scanning

3. Next clients can add in all of the foods that make up their meal. This can be done by searching for the food in the search bar.

 

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Additionally, clients can also easily add the item by scanning the barcode (available for the US, Canada, Australia, and the UK).

 

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Any recently selected foods will be stored in the RECENT tab. And by tapping on the name of the food, clients will be able to view all of the details of the food. This includes the serving information, calories, macros, and micronutrients. 

 

Adding Custom Foods

If a food does not exist when a client searches for the food, they can go to the CUSTOM tab and add a custom food manually. 

 

They will be able to input the name of the food, serving size, and calories (all required), including optional info like macros and micronutrient details. 

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Adding the Meal 

4. After adding in the foods, clients will see an overview of what’s been added to the meal. They can adjust the serving size, add in more foods, add a description, and update the photo if they wish then hit SAVE to save the meal. And ta-da! A new meal has been tracked! ūüôĆ

 

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The meal will also be automatically tagged as Breakfast, Lunch, Dinner, or Snack depending on the client’s phone’s time (based on the moment they hit save). 

  • MEAL TIMEFRAMES
      • breakfast - 06:00am-10:00am (4 hours)
      • snack 1 - 10:00am-11:30 am (1.5 hours)
      • lunch - 11:30am- 15:00pm (3.5 hours)
      • snack 2 - 15:00pm-18:00pm (3 hours)
      • dinner - 18:00pm-21:00pm (3 hours) after dinner snacks until breakfast

 

Adding a Past Meal 

We’ve made it easy for clients to track a past meal by allowing them to select the meal from their meal history. 

  1. Click the lower right-hand clock icon to bring up any previously tracked meals. 
  2. Select the meal and click Add

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There can only be one meal per Breakfast, Lunch, Dinner. If the meal already exists, the client will be prompted to replace it with the newer meal or keep the new meal as a snack.

 

How to add a meal to multiple days (for clients) 

To add a meal to multiple days, follow these steps. 

1. In your mobile app, click on the "+" icon at the bottom-right of the screen. 

 

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2. Click on the "Date" option at the top. 

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3. Select the desired dates in the present or past that you wish to add the meal to. 

 

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4. Once done, select "Meal".

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5. Enter the details of what's in the meal and then click "Review". Once the details of the meal have been entered, click on "Log" at the top-right. Your meal has been saved to multiple dates successfully! 

 

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Where can I access Recipes?

The Discover Tab

The Discover tab allows you to access a library of meals to get inspired and try new recipes as well as track them easily. This lets you add and share your very own tried and true meals with your clients to make healthy eating simple and fun!

 

How can I access the Discover tab? 

1. The first step is to accessing the Discover tab is to follow the steps to add a meal by tapping on the plus sign at the bottom of the app. Next, select Meal.

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2. Next, tap Discover at the bottom right of the screen.

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3. Here, you will see a library of recipes that they can view. Please note, tapping anywhere on the meal will open up the meal to view the ingredients, prep time, instructions etc. In order to track a meal, you must tap specifically on the circle at the top right to select, and then on Add.

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4. The meal will appear in the Calendar as well as under THINGS TO DO TODAY on your Dash.

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How do I save a Meal to Favourites?

Saving meals to "Favourites"


Once a meal photo has been added, the next step is to save the meal. Once you tap into the meal, click on the three-dot menu and then select Save to Favourites as shown below.

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To find your saved meals, go to add a meal as usual and then select the Favourites tab at the bottom right of the screen. In the My Meals tab, all meals will appear and you can select the meal of choice and then tap Add

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How do I copy an existing meal?

How to copy an existing meal

Once a meal has been tracked, you can go back to that meal and tap on the three dot menu on the upper right corner of the Today log. Doing so will bring up the following options:

  • Copy from yesterday
  • Copy from another day
  • Copy to another day
  • Delete all

 

Here is an example of the "Copy from yesterday" option

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Here is an example of the "Copy from or to another day" option

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App

MyFitnessPal Troubleshooting

I'm Having Trouble with MyFitnessPal Syncing My Meals: Troubleshooting for Clients

If you're having issues with MyFitnessPal we recommend taking the following steps to identify the root cause of the issue. 

Before you begin the troubleshooting, ensure you have enabled and connected the MyFitessPal integration. This article goes over how to connect your MyFitnessPal to RISE Method.

If you have confirmed that you have connected the MyFitnessPal integration but are still having difficulty, please follow the steps below to troubleshoot the issue:

Step 1: Check Myfitnesspal's Uptime Status

Now and then, Myfitnesspal may experience interruptions with their API, which we rely upon to pull your client's nutrition information. Please check Myfitnesspal's current status to see if they are experiencing any issues with their services.

https://downdetector.ca/status/myfitnesspal

 If there are no current or recent issues with Myfitnesspal, continue to step 2.

Step 2: Uninstall/Reinstall the Apps, Reconnect MyFitnessPal, and Ensure Your MyFitnessPal Diary Sharing is Set to "Public"

If you are having difficulty connecting MyFitnessPal or having meals sync over, we recommend that you fully disconnect and reconnect the integration to ensure the syncing connection is valid.

On top of this, your MyFitnessPal diary must be set to "Public". Sometimes the integration can be connected, but if the MyFitnessPal Diary sharing is not set to public, no information will be pulled over.

In this process, please follow the steps below in sequence to ensure your integration is connected and that the MyFitnessPal Diary is public.

  1. First, please disconnect the MyFitnessPal from the RISE Method App:DISCOnnect_MFP.gif
  2.  Log out and delete the MyFitnessPal cache (Clear the cache of your iPhone or Clear Cache on Android Devices) and uninstall the MFP and RISE Method App.
  3. Reinstall RISE Method and log back into your account.
  4. Reconnect the MyFitnessPal integration by going to the Settings (the three 3 dots on the bottom right corner of the app) -> MyFitnessPal -> Sync now on the RISE Method app.
  5. Reinstall the MyFitnessPal app, log in and confirm the food entries on the diary itself are correct.
  6. On MyFitnessPal, ensure the Diary Sharing settings are set to public: 
  7. Double-check that the Diary is public on the web browser version of MyFitnessPalMy Home -> Settings -> Diary Settings -> Diary Sharing -> Set to "Public" and click Save Changes.
  8. Back on the RISE Method App, manually sync the MyFitnessPal data to RISE Method by going to More (The 3 dots on the bottom right corner of the app) -> MyFitnessPal -> Ensure Diary Syncing is enabled -> Sync Now.

If you've gone through those steps and you are still unable to see your Myfitnesspal nutrition data on RISE Method, continue to step 3.

Step 3: Check the Minimum Daily Calorie Goal

Myfitnesspal will not sync if the calories you have entered for the day are below a level they have termed "Unhealthy". MyFitnessPal automatically has a minimum daily calorie goal of 1,200 calories per day for women and 1,500 calories per day for men. These minimums, based on recommendations from the National Institutes of Health, ensure that those using the app to try to lose weight do so safely and get enough essential nutrients to prevent malnutrition.

Please ensure that at least on at least one of the days you are trying to sync (e.g., yesterday) that the logged nutrition data on MyFitnessPal itself is above the recommended threshold (Male - over 1500 calories / Female - over 1200 calories). If not, you can edit the MyFitnessPa entry and click the button to "Complete this entry". It may take a few minutes, but your calories should now sync over to RISE Method.

If you've gone through those steps and you are still unable to see your Myfitnesspal nutrition data on RISE Method, continue to step 4.

Step 4: Unlink Facebook Sign-On and Use Email to Log In Instead

If you have set up your MFP account using your Facebook account as your login credentials, you will need to unlink this momentarily and create an email sign in by following the steps below:

From the Web

Log into your account on our website at www.myfitnesspal.com. If you are a mobile app user, you should log in using the same username and password you use in the app.

Click "My Home" then "Settings" then "Facebook/Twitter sharing settings: and click "Disconnect" in the Facebook section.

From the Android, iPad and iPhone MFP app:

In the Menu (or "More" page) tap "Settings" then "Sharing & Privacy" then tap "Facebook Settings" then "Disconnect from Facebook".

If you created your account using your Facebook login, you will be prompted to enter a new MyFitnessPal password. You will need to log in using your registered email address and MyFitnessPal password from then on.

If you've gone through those steps and you are still unable to see your Myfitnesspal nutrition data on RISE Method, continue to step 5.

Step 5: Double-check That the Account Connected is the Correct MyFitnessPal Account

We have seen instances where users have connected the wrong Myfitnesspal account to their RISE Method account.

To ensure you have the correct Myfitnesspal account connected, please go through the following steps:

  1. Log into your Myfitnesspal app
  2. Press the "More" icon
  3. Press "My Profile" from the menu options
  4. Press "Edit Profile" 
  5. Ensure the email address is the same one you entered when syncing Myfitnesspal to RISE Method
  6. If the email address is different, disconnect Myfitnesspal from RISE Method and sync with your correct Myfitnesspal account

Once this is complete, please follow Step 2 to fully disconnect and reconnect the MyFitnessPal integration.

Apple Watch Troubleshooting

FAQ and Troubleshooting the Apple Watch App

In this section, we will answer frequently asked questions about the Apple Watch app and troubleshooting any other watch app issues.

 

Why can't I see the Apple Watch App on my watch

In order to make sure that you and your clients have access to the Apple Watch integration, check the following steps:

  • Ensure you and your clients have the latest mobile app version 7.0 and above. The watch app is bundled with the iOS app and will automatically install on the watch. Please note that Custom Branded Apps get updated within a few days of the Rise Method app so please check your app version and Apple and Google Store version.
  • Ensure you have auto-install turn on within your iOS Watch app. You can refer to Apple's instructions here.

How do I update my Apple Watch to OS 7 for sleep tracking?

You can find Apple's instructions here to update your Watch OS. 
https://support.apple.com/en-us/HT204641

 

Why don't I see my custom mobile app icon on my watch app? 

If you have a Pro custom mobile app, the watch app icon cannot be changed after install in the same way as the iOS app. Apple only provides the ability to customize the iOS app icon.

If you require a custom watch app icon, this is available in the Studio/Enterprise custom mobile app, which is a completely separate app under your own developer account. This is available as part of any Studio or Enterprise plan. 

 

Why can't I see any features as a trainer?

Currently, the watch app is only available for a client, with trainer features coming in the future. If you are interested in using the watch app as a client, you can refer to How can trainers train themselves as a client too?.

If you have any ideas on any trainer features for the watch app, please add them to our idea forum.

 

Why are my steps, sleep, and other information not syncing from my Apple Watch?

If you’re experiencing issues with syncing, you may have to reset your Apple HealthKit permissions. These permissions allow your Apple Watch information to sync over to the app. 

There are two ways to reset HealthKit permissions in iOS 14. 

iOS Health App:

  1. Navigate to the iOS Health App
  2. Select your profile icon on the top right side
  3. Select “Apps” under the Privacy section
  4. Select the (RISE Method) App 
  5. Ensure all categories are turned on and showing green

iOS Settings App:

  1. Navigate to the Health section
  2. Select Data Access & Devices
  3. Select the (RISE Method) App
  4. Ensure all categories are turned on and showing green

Does the Apple Watch app count towards my Activity Rings? 

When using the Apple Watch App to record workouts, your information will sync to Apple’s Activity and Health Apps. This information is recorded and broken down into three goals: Move, Exercise and Stand, which make up the Activity Rings on your Apple Watch.

For more information on Apple Watch Activity Rings and how to configure them, follow Apple’s instructions here: 

https://support.apple.com/en-ca/HT204517

FitBit Troubleshooting

The Fitbit connection to RISE Method requires you to have a Fitbit account. You must have this created and set it up already. The authentication uses the login credentials of your Fitbit account to authorize the connection to RISE Method. 

 

Only you can connect their Fitbit accounts to RISE Method. Trainers can only see the data pulled in from client Fitbit accounts.

 

Whenever a client records a new body measurement – steps, sleep, body fat, body weight, lean mass, blood pressure, or resting heart rate – it is saved in their Fitbit account on their mobile app. From there, it’s instantly synced to the RISE Method client dashboard as a new body stat measurement. This enables trainers to more effectively monitor client health and fitness goals and guide you towards long-term progress.


1. You need to navigate to the More tab at the bottom right on the mobile app menu, select Fitbit and tap on Connect to log in to their Fitbit account.

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2. Be sure to select the Allow this app button to move forward with the connection.

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If sleep data is not coming in, it's likely you haven't turned on the permission. Simply disconnect and reconnect to ensure the permissions are coming in.

  • Please note: the "activity and exercise" permission is to sync the Steps and Active Calories burnt data

 

3. Once the connection has been made, it might take a few minutes for the Fitbit data to start syncing to the RISE Method app.

  • You will see a "Sync in background" message similar to the screenshot below.
    • Keep in mind, the initial sync will be bringing in 2 weeks of information and might take longer. Once it is completed, syncs should appear in the app within a few minutes.

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What information can I see as a trainer?

Once the sync is complete, the information will be displayed in a few locations within the account:

  • Client Calendar

  • Client Dashboard

  • Progress Tiles on the Client Dashboard (Steps, Sleep, Body Weight, Lean Mass, Body Fat, Resting Heart Rate, Active Calories burnt, Blood pressure)

  • Progress graphs (Steps, Sleep, Body Weight, Lean Mass, Body Fat, Resting Heart Rate, Active Calories burnt)

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Garmin Troubleshooting

The Garmin connection to RISE Method requires you to have a Garmin account. The authentication uses the login credentials of your Garmin account to authorize the connection to RISE Method. 

 

Please note: Only you can connect their Garmin accounts to RISE Method. Trainers can then view the data pulled in from Garmin accounts. 

 

Information from a your Garmin account including activities, daily caloric burn, steps, sleep, resting heart rate, body, weight, and body fat percentage will be synced to RISE Method. Learn more about what syncs here.


1. On the mobile app, you need to navigate to the More tab at the bottom right, select Garmin and then tap Connect to log in to their Garmin account.

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2. Be sure to allow Activities and Daily Health Stats the select the Agree button to move forward with the connection.

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3. Once the connection has been made, it might take a few minutes for the Garmin data to start syncing to the RISE Method app.

  • You will see a Syncing in background message similar to the screenshot below.
    • Keep in mind, that the initial sync will be bringing in 2 weeks of information and might take longer. Once it is completed, syncs should appear in the app within a few minutes.

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What information can I see as a trainer?

Once the sync is complete, the information will be displayed in a few locations within the account:

  • Calendar

  • Dashboard

  • Progress Tiles on the Dashboard (Steps, Sleep, Body Weight, Body Fat, Resting Heart Rate, Caloric Burn)

  • Progress graphs (Steps, Sleep, Body Weight, Body Fat, Resting Heart Rate, Caloric Burn)

                                                      Garmin_6.png